Shipping policy

Shipping Policy

Last Updated: August 13, 2026

Thank you for shopping with Pretty Little Chaos Co.! We’re so happy you’re here. Please review our shipping information below before placing your order.

Processing Times

Orders are typically processed within 2–5 business days before shipment.

Some of our products may be made to order or printed especially for you. These items may require additional processing time before they are ready to ship.

Business days do not include weekends or holidays.

During holidays, sales, product launches, or periods of high order volume, processing times may be slightly longer. We appreciate your patience!

Shipping Times

Once your order has been processed and shipped, estimated delivery is generally:

U.S. Standard Shipping: 3–7 business days

Please remember that processing time and shipping time are separate.

For example, if an item requires 3 business days to process, the estimated shipping time begins after the item has been completed and shipped.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

Shipping Rates

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, Pretty Little Chaos Co. may offer free shipping promotions. Any requirements or restrictions will be displayed with the applicable promotion.

Tracking Your Order

When tracking information is available, you will receive a shipping confirmation with your tracking number once your order has shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Multiple Packages

Some orders may contain products that are fulfilled or shipped from different locations. Because of this, your order may arrive in more than one package and on different days.

If this happens, don't worry—your remaining items may still be on the way.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to make the correction before the order is processed; however, we cannot guarantee that changes can be made once fulfillment has begun.

Pretty Little Chaos Co. is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If your package is marked as delivered but you cannot locate it, please:

  1. Check around your home, porch, mailbox, or other delivery areas.
  2. Check with household members and nearby neighbors.
  3. Allow 24–48 hours, as some carriers occasionally mark packages delivered shortly before they arrive.
  4. Contact the shipping carrier using your tracking information.

If you still cannot locate your package, please contact us and we will do our best to help you determine the next steps.

Pretty Little Chaos Co. is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout.

Damaged or Incorrect Orders

We want you to love what you ordered!

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and, when applicable, the packaging

We will review the issue and work with you to make it right.

International Shipping

At this time, international shipping availability will be shown at checkout. If your address is accepted during checkout, available shipping options and rates will be displayed before payment.

International customers are responsible for any applicable customs fees, duties, taxes, or import charges required by their country unless otherwise stated at checkout.

Questions About Your Order?

If you have any questions regarding shipping or an existing order, please contact Pretty Little Chaos Co. through the contact information provided on our website.

Please include your order number when contacting us about an existing purchase so we can assist you as quickly as possible.

Thank you for supporting Pretty Little Chaos Co. — where a little chaos makes life more fun. ♡